High Reliability organising
Reliability professionals hate to get it wrong - and that means they are always checking the health of the system. They assume less and try to look better. They speak up and listen agressively. They know the big picture and how their job fits in the larger purpose of the organisation. And they expect surprises and unexpected events. When these occur, they quickly turn to experts that know how to make sense of the situation. This is the process of reliability seeking that HRO is about.